Terms and Conditions

TERMS AND CONDITIONS

PROCESSING ORDERS

In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address and shipping method. We are diligently working on improving our systems and make it more flexible.

U.S. SHIPMENTS

Our standard shipment method is USPS First Class package with tracking. Expedited shipping options are available.

SHIPMENTS TO CANADA

We also ship to Canada by USPS and Canada Post.

RETURNS

Face Masks

Face masks are considered Personal Protection Equipment and therefore are non-returnable and non-refundable.

Gloves and Hats

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by fibreheat.com and shipped to a US address within 30 days of delivery for a refund.

We cannot accept returns of certain items, including:
  1. Any item that is returned more than 30 days after delivery.
  2. Any item that is not in its original condition, is damaged, or tags removed.
  3. Items marked as “Final Sale” before check-out

All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not prepaid. Customers are responsible for return shipping fees.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. fibreheat.com does not refund shipping charges.

If a product is damaged in shipment, please contact us at cs@fibreheat.com for replacement instructions.

Send returns to: New York Knitworks, LLC
Ecomm Returns Processing Center
400 Leland Ave.
Plainfield, NJ 07062