In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address and shipping method. We are diligently working on improving our systems and make it more flexible.
Our standard shipment method is USPS First Class package with tracking. Expedited shipping options are available.
We also ship to Canada by USPS and Canada Post.
Face masks are considered Personal Protection Equipment and therefore are non-returnable and non-refundable.
Gloves and Hats
We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by fibreheat.com and shipped to a US address within 30 days of delivery for a refund.We cannot accept returns of certain items, including:
All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not prepaid. Customers are responsible for return shipping fees.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. fibreheat.com does not refund shipping charges.
If a product is damaged in shipment, please contact us at firstname.lastname@example.org for replacement instructions.Send returns to: New York Knitworks, LLC