Returns & Refunds Policy

EXTENDED HOLIDAY RETURNS
Orders placed between Nov 1 - Dec 31 may be returned until January 31, 2027.

At FibreHeat®, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items purchased from FibreHeat® and shipped to a U.S. address, subject to the following conditions.

Return Requirements

• Returns must be received within 30 days of the original delivery date.
• All items must be in their original, unused condition, with tags attached and original packaging included.
• Items must be returned with any original documentation.
• Items marked as Final Sale at the time of purchase are not eligible for return, but can be exchanged for a different size.
• Items that are worn, used, damaged after delivery, or returned outside the 30-day window will not be accepted.

Size Exchanges

Ordered the wrong size? We offer free size exchanges on eligible items, including Final Sale items, if the size you need is in stock. You pay return postage, and the item must reach us within the same 30-day window in the condition described above. Email cs@fibreheat.com to start an exchange.

Return Shipping

Customers are responsible for arranging and paying for return shipping. FibreHeat® does not provide prepaid return shipping labels or cover return shipping costs.

We recommend using a trackable shipping method, as customers are responsible for ensuring their returns arrive at our facility within the 30-day return period.

Refunds

Once your return has been received and inspected, we will notify you by email when your refund has been processed.

Approved refunds will be issued to the original payment method within 3-5 business days of receiving your return.

Original shipping charges are nonrefundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at cs@fibreheat.com for assistance and instructions.

Return Address

FibreHeat Returns
633 Lofstrand Lane
Rockville, MD 20850

For questions regarding returns or refunds, please contact cs@fibreheat.com.

Order Details

Payments

We accept all major credit cards, FIBREHEAT® Gift Cards, and Store Credits. See our other payment options at express checkout including ShopPay, Paypal, GPay, MetaPay, and Venmo.

Processing Orders

In an effort to deliver shipments as quickly as possible, unfortunately, we cannot modify or cancel orders once they have been placed. This includes changes to the shipping address and shipping method. We are diligently working on improving our systems to allow more flexibility and appreciate your understanding.

U.S. Shipments

Our standard shipment method is USPS First Class package with tracking. Expedited shipping options are available.

Shipments to Canada

We ship to Canada by USPS and Canada Post. Any duty or custom charges are the responsibility of the buyer and may be requested upon delivery. Note, due to logistical reasons Canadian orders are currently not eligible for return.